Return Policy

Allowed Timeframes

Conditions for Return or Exchange

  • The item must be in its original condition, with the tag attached and not removed.
  • Trying on for size is permitted provided no tags are removed.
  • The item has not been washed, ironed, damaged, or altered.
  • Retaining the original packaging (especially for footwear).
  • Providing the invoice or order number upon request.
If these conditions are not met, we reserve the right to refuse the request and return the item to the customer at their own expense.

Non-Returnable or Non-Exchangeable Products

  • Underwear
  • Socks
  • Accessories
  • Products that have been washed, ironed, damaged, or altered
  • Products with the tag removed
  • Products sold as part of special promotions or bundles explicitly marked as non-returnable

Return or Exchange Process

First: Via Branch (Fastest and Easiest)

  1. Contact us first via WhatsApp with the order number and reason for the request, so we can confirm and direct you to the nearest branch.
  2. Head to the confirmed branch with the item and the invoice or order number.
  3. The item will be inspected immediately at the branch.
  • Exchange: Processed immediately if the replacement is available in the branch. Same value = no difference, higher value = customer pays the difference, lower value = difference is refunded to the customer.
  • Return: Cash payments or Cash on Delivery (COD) are refunded immediately in cash at the branch. Card payments are refunded to the same card within 5 to 14 business days.
  • There are no shipping fees for returns or exchanges made via the branch.

Second: Via Courier (For Online Orders)

  1. Contact us via WhatsApp with the order number and reason for the request.
  2. We will confirm the request and send a courier for pickup.
  3. Once the item is received, it will be inspected within 3 to 5 business days.
  4. After inspection, we will contact you to refund the amount using the original payment method within 5 to 14 business days (for COD, payment is made via electronic wallet or bank transfer as agreed), or we will ship the replacement in case of an exchange.

Shipping Fees (Courier Only)

Defects or Order Errors

  • Send us a clear photo or video of the defect via WhatsApp, preferably within 72 hours of receipt.
  • We will respond within 24 business hours. Once confirmed, a courier will be sent at our expense to collect the item, after which we will send the replacement or issue a full refund.

Returns During Promotions

  • The actual amount paid after the discount will be refunded, not the original price.
  • Exchanges are processed according to the original order's promotion, not the promotion active at the time of the exchange.
  • When making a new purchase after a return, the promotion active at the time of the new order will apply.